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I'm Mallory— a senior product designer turning gnarly operational problems into interfaces that feel obvious in hindsight. Ten whole years making stuff, four products worth showing, one strong opinion about AI usage.
I lead end-to-end product design at operationally heavy B2B and B2C companies. An end user orders something online, and that's where I come in. Warehouses and order management systems, parcel shippers, returns, insurance claims, picking and packing and- Man, getting things to people is a whole thing.
I've built a team and worked solo, taught an intern, educated engineers and product managers on user research, pitched ideas, got those ideas approved, conducted workshops, rebuilt platforms, branded AI, set up qualitative research practices, created about 1000 prototypes, and mostly loved it all. *wink
I use AI daily as a thinking tool — for drafts, synthesis, and breaking patterns — but always with a critical eye. It accelerates what I already understand. Good judgment, strong character, and human intelligence still do the best work.
use it · don't outsource to itThe second draft is where it gets good; the fifth is where it gets right. I'd rather ship one thing I can be proud of than five things I'll have to apologize for later. Thoroughness compounds — in research, in pixels, in the questions you ask before the meeting.
measure twice · cut once · then check itSomeone is going to use this on a Tuesday at 4:47pm, late on a deadline, with a bad headset and a worse manager. My job is to lower their heart rate, not raise it. Every flow gets the same question: would a real person, having a real day, feel respected by this?
design for the bad day, not the demoThe same standards I bring to a design review I try to bring to a long run, a friendship, a difficult conversation, a Sunday dinner. Design is a practice, and the practice doesn't stop when I close the laptop. The best designers I know are good neighbors first.
whole person · whole workMallory’s work quality greatly exceeds expectations. She delivers high quality designs at a fast pace to the Product and Engineering teams that demonstrate her understanding of user needs. She has taken a proactive lead to educate the teams in design, which has only enhanced her work quality.
Mallory has demonstrated exceptional adaptability and professional growth this year, successfully transitioning from a single-product focus at W2G to effectively owning design for the entire Stord brand facing platform. Her progress is evident in her adaptability, efficiency, and strategic facilitation of product workshops.
Mallory has been instrumental to the AI team, but more importantly, the larger R&D organization. I remember the first presentation at R&D whiteboard -- I was getting slack messages along the lines of "where has this design been for the last ...". I think she has the ability to inspire the engineering teams and keeping everyone excited about the work that we do while delivering value to our customers.
